15-DAY FREE EXCHANGES
Not satisfied with the fit or style? No problem! We offer 15-Day FREE Exchange Policy on all orders from Canada.
Exchange
Exchanging with Chakra Shop is straightforward. Simply submit a request to return or exchange your item(s), and we’ll handle the rest. Please refer to the "Conditions for Exchange" section below to ensure eligibility. If there’s a price difference with the new item(s), we’ll issue store credit to cover it after we receive the returned items in good condition.
Note: Shipping and insurance costs do not contribute to exchange credit.
Exchange Process
Once your return request is submitted to info@chakrashop.ca, you'll receive a shipping label to send back your item(s). After receiving and inspecting the items, we’ll promptly process your exchange order for shipment within 1 business day. If the item is out of stock during transit, we’ll issue store credit instead.
Is There a Fee?
No, exchanges are completely free within 15 days of fulfillment for all Canadian orders.
Conditions for Exchange
Exchanges will be accepted without issue as long as the following criteria are met:
Exclusions
Items marked "final sale," including sale products and jewelry, cannot be exchanged or returned.
Can I Return Sale Items?
All sale items are final sale. Items purchased using a discount code during a sale are not eligible for refunds but can be exchanged or returned for store credit.
Exchanged Items
Exchanges are final sale. No further exchanges or returns can be processed.
Refund Timing
Refunds will be issued within 15 business days after we receive your return.
Can I Use a Discount Code for an Exchange?
Discount codes cannot be applied to exchange orders. However, any applicable discounts from the original order will be honored.
Payments & Promotions
Price Adjustments
We do not offer price adjustments for previous orders, as sales and promotions are final once processed.
Accepted Payment Methods
We accept all major credit cards (VISA, MasterCard, American Express), ShopPay, ApplePay, PayPal, and GooglePay.
Discount Codes
Discount codes can be applied at checkout but cannot be combined with other offers. They do not apply to final sale items or items already discounted.
Account Assistance
For account-related issues, please contact us at info@chakrashop.ca.
Privacy & Terms
For information on how your data is used, refer to our Privacy Policy.
Terms and Conditions
Please visit our Terms of Service page for more details.